Seth Godin on Empathy

By Shantanu Mohan

April 29, 2017

The rest is mechanics. We’re not wired to walk in someone else’s shoes, it’s not our first instinct.  Showing up with empathy is difficult, hard to outsource and will wear you out. But it’s precisely what we need from you.

Empathy is the capacity to understand or feel what another person is experiencing from within the other person’s frame of reference, i.e., the capacity to place oneself in another’s position.

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