By Suman Saha
November 7, 2017
One of the great advantages of RPA is the speed and relatively low cost of implementation. However, while an RPA solution can be implemented in a matter of weeks, a successful solution requires that many different elements are in place. These include:
The human factor in RPA is critical and should not be underestimated. Some organizations are reluctant to replace the valuable, hard-won experience of their people with data and software-based solutions. Others do not want to be seen to be targeting headcount reductions. A successful RPA transformation helps humans and machines work together, making it clear that technology will enable and empower the organization’s people rather than replace them.
Insurers need integrated, holistic RPA technologies, but they also need the right RPA strategy and the governance structure to keep it on track. With these elements in place, they can position themselves to realize the full benefits of a dramatic industry transformation.